Terms and Conditions

What you agree to when you use our online services

These terms and conditions set out what we require from you when you use our online services, as well as our commitment to you in providing those services.

Our “online services” include registration and recertification as a pharmacist in New Zealand, facilitating payment of the relevant fees, and providing a personal portal.

They help to ensure that, among other things, the details you provide are kept secure, and that the information we are required to make available to the public is accurate and up to date.

Compliance with the Health Practitioners Competence Assurance Act 2003 (“HPCA”) and the Privacy Act 2020 (“PA”)

Information is collected by the Pharmacy Council to maintain and update the public Register of Pharmacists (HPCA Act sections 136 and 138) and to consider applications for registration and annual practising certificates (sections 17(2)(b)(iii) and 26(2)(b) of the HPCA).

As part of this process the Pharmacy Council may also collect “personal information” as defined in the PA. Any collection, storage or disclosure of personal information will be carried out in accordance with the PA. You can find our privacy statement here.


All fees and charges displayed on our website are in New Zealand Dollars (“NZD”) and include New Zealand GST at the applicable rate, unless stated otherwise.

Method of payment

You can either pay with a credit or debit card (including any bank surcharge) or through third-party secure internet banking. The Pharmacy Council will issue you with a tax invoice / receipt for credit card, debit card or internet banking payments successfully received.

At no point in the payment process are your credit or debit card details, or internet banking login details captured by or disclosed to the Pharmacy Council.

Credit or debit cards

Card processing bank charges

It is our policy to pass on to the card holder the bank surcharge we pay for processing payments made using credit or debit cards.


The Pharmacy Council uses a third party secure hosted payment service (Windcave) for credit and debit card transactions. Your card details are held securely by Windcave and will be processed entirely on the Windcave website using certificate-based security.

The Pharmacy Council will accept Visa or Mastercard credit card payments via Windcave. If you choose to make a payment in this way, you do so entirely at your own risk. The Pharmacy Council is not responsible for any loss you incur in connection with your use of this payment service, including any costs and expenses.

Note: Card security code required

As part of the payment process you will be required to provide the 3-digit Card Security Code (CSC) on the back of your credit / debit card when completing an online transaction.

Internet banking

If you have a New Zealand bank account you may pay your application fees using internet banking.

Payment by internet banking is through a secure Windcave website application (Note: this payment option is only available for use on accounts that require one signatory to transact).

For additional information regarding Windcave’s terms and conditions see here.

If you choose internet banking as your method of payment, you will be required to log in to your bank account via the Windcave website application. If you have any additional security protocols in place for use of your banking account/s, you will be prompted to apply these also.

If you choose to pay your application fees using internet banking via Windcave, you do so entirely at your own risk. The Pharmacy Council is not responsible for any loss you incur in connection with your use of this payment service, including any costs and expenses.

Refund policy

Application fees are non-refundable.

If during the application process your registration status changes, and you have overpaid fees because of the change, the Pharmacy Council will refund you within seven working days of notification of overpayment being received. If you have paid using a credit or debit card, the refund (including any applicable service charges) will be processed through the Windcave refund process back to the credit or debit card used in the original transaction. If you have paid using internet banking, we will contact you through your last notified email address to obtain the bank account number details for the refund to be processed into.

Our commitment to you

If you agree to these terms and conditions, we will exercise all reasonable care and skill to:

  • provide online services that are easy to use, with online help and guidance
  • make the online services available 24/7 — excluding maintenance and unexpected outages
  • keep all non-public information you have provided to us secure
  • allow only authorised users to access the information you have provided.


The Pharmacy Council does not accept any responsibility or liability for your use of any of the online services or any loss you may incur in connection with your use of the online services, including any costs and expenses. You therefore use the online services, which includes online payments made via Windcave, entirely at your own risk.

Your commitment to us

In accepting these terms and conditions, you agree to:

  • ensure the information you provide is accurate and kept up to date
  • not provide false, misleading or intentionally incomplete information
  • abide by the terms of use of the log in service made available for accessing our online services
  • not knowingly or recklessly use, or attempt to use, any of our online services for a purpose for which it was not intended, including any unlawful purpose
  • not disclose your log in details or allow a third party to access or use your Pharmacy Council account
  • notify the Pharmacy Council immediately if you know, or have reason to believe, that there has been, or is about to be, fraudulent or other unlawful use of any of our online services.

If you require additional assistance, please contact us by emailing online@pharmacycouncil.org.nz or calling +64 4 495 0330.